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The Workbench Application
The Home Depot
This self-service IT portal, designed for The Home Depot corporate employees, streamlines helpdesk queries, significantly reducing call volumes by offering a one-page multifactor authentication setup for new hires.
Employees can view and manage their devices, enabling voluntary return of lost items, while managers gain visibility into all devices under their hierarchy, up to the CIO level. The portal also provides a curated marketplace for approved corporate devices and accessories.
A powerful Google-like search delivers tailored knowledge base articles, prioritizing the most relevant content to enhance self-service efficiency.
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